Origin Of Shipment:

We Ship from Texas 

Standard Shipping (3-4 Working Days) - Free Shipping

Monday - Friday

Please ensure the delivery address is entered correctly at checkout - Otherwise, you may face delays. Our order cut-off time is 2 pm every weekday.

We process all orders within 1 - 2 Days. Monday- Friday

If for any reason you would like to make any changes to your order please contact us within this time frame to ensure your changes can be finalized. 

For pre-ordered or back-ordered items:

If your order contains a pre-order or an item has been back-ordered, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.  Therefore, if you ordered more than one item on a single order and receive only a part of your order don't worry, you will receive your other items shortly after. If your item(s) will ship 30 days or later from the date you purchased we will notify you with the expected shipment date. At this time you may request a refund if you would not like to wait.

 

Tracking your order:

In order to track the status of your order you will need your order number and the email address that was provided at the time of the order. You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing the details of your order. The confirmation email will have your order number and a link to our tracking page.  To track your order you can also visit our Tracking Page
 directly.  If you are unsure of your order number and cannot locate your confirmation email please contact us at info@onesmilecosmetics.com and we will do our best to assist you.  Please allow 1 to 3 working days for us to process your order and start providing status updates.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct.  We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.  Please contact us immediately at info@onesmilecosmetics.com if you believe you have provided an incorrect shipping address.

 

Returns:

By placing an order with us, you are responsible for the cost of return shipping back to Honey Locker.  Please refer to our Return Policy for further information on how to make a return.